Last week, the National Conference of Insurance Legislators (NCOIL) revealed that they will consider an altered rendition of the affectionately dubbed “Anti-Steering Bill” this summer. The bill, which outlines the “Dos and Don’ts” of repair shop recommendations for insurance companies everywhere, would prevent an insurance company from telling its customers where to have particular repairs facilitated.
Discussion on this topic is very important, given that several states may introduce bills similar to these propositions, causing sweeping changes in the way that many insurance agencies handle automotive repair. The outline also goes on to ensure that “coercive” behavior is not involved. In other words, rate changes based on auto body shop selections by the customer would be inherently done away with. The interesting aspect of this information comes in the wording – the word “intimidation” is actually used when discussing the topic…now that’s some great customer care, huh?
Billing changes would also be addressed. Previously, an insurance company could pay a preferred repair shop a different amount than an “outside” location. Such practices are obviously an effort to create a network that maximizes profits for everyone involved. But, no more! Well, that is, of course, if everyone can come to an agreement.
Should such legislation become commonplace, consumers would be benefitted by an insurer being required to notify customers of any “agreements” or vested interests it has with particular shops in the area.
Honesty – what a novel idea!