There is little doubt that repair concerns draw serious attention from several perspectives. On one hand, consumers are always concerned with the quality of a repair, as a poorly facilitated project can lead to safety concerns or another repair bill somewhere in the near future. On the other hand, insurers take great care to ensure that they shell out money for one repair, and ONLY one repair, when necessary.
This is why it comes as no surprise that repair quality dominated a SCRS (Society of Collision Repair Specialists) conference in Atlanta earlier this month. With vehicle inspections beginning to find discrepancies between WHAT was done and what SHOULD HAVE been done, many are pointing fingers at repair shops that are employing under qualified mechanics.
This may not seem like a huge deal to some, but the example that VeriFactsAutomotive’s Audie Swedeen brought to the table is troubling:
When a Toyota Camry was brought into a shop for repair, a technician was “too aggressive” with grinding spot welds, damaging the air bag deployment assembly unknowingly. Unfortunately, the vehicle was in an accident shortly thereafter. The airbag never deployed, and the driver was severely injured.
Such issues continue to plague mechanics across the country, which should be a source of concern to drivers everywhere.
We want to reiterate that we know SEVERAL high-quality mechanics, and are in no way trying to use a broad brush to paint an industry. Instead, this is important to consider when CHOOSING your mechanic. We’ll get more details on the SCRS’s plan of action to help solve the issue as we get them.